1. Information We Collect
At The HangoversHub, we collect information to provide better services to all our users. We collect the following types of information:
- Personal Identification Information: Name, email address, phone number (used for M-Pesa STK push verification and notifications), and account credentials.
- Transaction Data: Ticket purchases, event collections, and transaction IDs (we do not store your direct banking PINs or M-Pesa PINs).
- Usage Data: Device information, IP addresses, and browsing behavior on our platform to optimize the user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill ticket purchases and send digital QR codes securely.
- To facilitate M-Pesa STK push requests and verify payments in real-time.
- To provide organizers with accurate attendance analytics (Names and ticket types only).
- To communicate platform updates, security alerts, and customer support.
3. Information Sharing
We do not sell your personal data to third parties. We only share information in the following circumstances:
- With Event Organizers: We share attendee names and ticket details with the specific organizer of the event you purchased a ticket for, strictly for check-in and event management purposes.
- With Service Providers: Secure payment gateways (like Cyzora) to process transactions.
- Legal Requirements: If required by Kenyan law or subpoena.
4. Data Security
We implement industry-standard security measures, including encryption and strict access controls, to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to access, correct, or request deletion of your personal data stored on our platform. To exercise these rights, please contact our privacy team.
For privacy-related inquiries, please contact [email protected].